Service Agreement (Public Offer)

1. About this agreement

The Provider is EDU DEVELOPMENT LTD, a private company limited by guarantee registered in England and Wales (company number 13877588). Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. The contract is with the parent or guardian who enrols a child. The child is the Student.

Use of the website itself is also covered by our Terms of Use and our Privacy Policy. Where there's a difference between this agreement and the Terms of Use about the paid programme, this agreement applies.

2. Definitions

• Provider — EDU DEVELOPMENT LTD (Umaclass).
• Parent — the person paying for the programme and holding parental responsibility for the Student.
• Student — the child enrolled in the programme, normally aged 7 to 14.
• Lesson — a live, two-way video class led by a teacher.
• Subscription — the monthly paid plan that gives the Student access to lessons and the LMS.
• LMS — our online learning area where you'll find the schedule, recordings, homework and progress notes.
• Curator — the staff member who supports the family through the programme.

3. What we provide

As long as the Subscription is paid up, we provide:

• Live online Lessons in small, gender-separated groups, led by qualified teachers (male teachers for boys; female ustazas for girls).
• A weekday or weekend timetable, set by us based on the Student's age and tajwid level.
• Recordings of every Lesson, available in the LMS for catch-up.
• Homework, progress tracking and a schedule inside the LMS.
• Curator support to help with onboarding, the platform and the timetable.
• A certificate at the successful completion of the three-year programme.

We use [Video platform: TBC] for live Lessons and [LMS host: TBC] for the LMS. We may change providers from time to time without changing the substance of the service.

4. What we expect from you

• Pay the monthly fee on time.
• Make sure the Student has a working device (computer, tablet or phone), a stable internet connection, headphones if needed, and a quiet study space.
• Help the Student turn up to Lessons on time and keep up with homework.
• Keep your contact details up to date so the Curator can reach you.
• Tell us about any health, learning or accessibility needs we should know about — we'll do our best to accommodate them.

5. Conduct in lessons

Lessons are for everyone, so we ask for mutual respect — between students, towards the teacher, and towards the parent watching from the next room. Sustained disruption, harassment, or behaviour that puts other students at risk may lead to a warning, a temporary suspension, or, in the last resort, removal from the programme. If we remove a Student because of conduct, we will refund the unused portion of any month already paid.

6. Subscription and billing

• The Subscription is monthly. Weekday groups are £70 per month. Weekend groups are coming soon and will be priced separately.
• Each paid month gives access to the Lessons scheduled for that calendar month and to the LMS.
• The first month is charged when you enrol. Each following month is charged on the renewal date, normally the same date as the original enrolment.
• Payment is taken by our payment processor — [Payment processor: TBC]. We do not store full card details ourselves.
• If a payment fails we will try again and let you know. If it still hasn't gone through after a reasonable time, access may be paused until it's resolved.
• Prices may change. We will give at least 30 days' notice by email before any price increase takes effect, and you can cancel before it does.

7. Missed lessons and recordings

Life happens — illness, family travel, exam season. Missed Lessons are not refunded individually, but every Lesson is recorded and uploaded to the LMS so the Student can catch up in their own time. The Curator can help if your family needs an extended pause.

8. 14-day cooling-off right

Because you enrol online, you have a statutory 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can change your mind for any reason within 14 days of starting the Subscription and get a refund.

If you ask us to start Lessons during the cooling-off period — which most families do, because they don't want to miss the first week — and you then cancel within the 14 days, we may charge you a proportionate amount for the Lessons and platform access already supplied, in line with the Regulations. The rest is refunded.

If you receive the full service (all Lessons in the first month) during the cooling-off period and you have asked for it, the cooling-off right ends at that point.

To cancel under this right, email school@umaclass.com with your name, the Student's name and a short note that you want to cancel. A simple message is enough.

9. Refunds

• 14-day cooling-off cancellations — refunded as above, within 14 days of cancellation.
• If we cancel a Lesson and can't offer a recording or a reschedule, we'll credit your account for the value of the missed Lesson.
• If we close the programme or remove your group, we refund the unused portion of the month.
• If you cancel for convenience outside the cooling-off period, the current month runs to its end and you are not charged again. Part-month refunds are at our discretion but are usually given when the cancellation reflects a problem on our side.
• Refunds are made back to the original payment method.

Nothing in this section limits your rights under the Consumer Rights Act 2015 — including the right to receive a service performed with reasonable care and skill.

10. Suspension and termination

You may cancel the Subscription at any time from your account or by emailing us. The Subscription will run to the end of the current paid month, then stop.

We may suspend or end the Subscription if: payments stop and aren't resolved; there's a serious or repeated breach of these terms; conduct in Lessons makes the class unsafe or unworkable; or the law requires it. Where possible we will warn you first and give you a chance to fix the issue.

11. Force majeure

Neither side is liable for delays or failures caused by events beyond reasonable control — for example, large-scale internet outages, war, civil unrest, government action, fire, flood or a public-health emergency. If such an event lasts more than 30 days, either side may end the Subscription and we will refund the unused portion.

12. Changes to this agreement

We may update this agreement to reflect changes in the programme or the law. We'll give at least 30 days' notice by email before any material change takes effect, and you can cancel before it does without further charge.

13. Liability

We will provide the service with reasonable care and skill, as required by the Consumer Rights Act 2015. We're not liable for losses that weren't reasonably foreseeable, for business losses, or for problems with your home internet or devices.

Our total liability under this agreement is capped at the total fees you have paid us in the twelve months before the claim arose. Nothing in this section excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, fraud, or your non-excludable rights as a consumer.

14. Governing law and disputes

This agreement is governed by the law of England and Wales. If something goes wrong, please tell us first — most issues are resolved by a conversation with the Curator or with our school office. If we can't resolve it together, disputes may be brought in the courts of England and Wales, and as a UK consumer you may also be able to bring proceedings in the country where you live.

15. How to contact us

• Email: school@umaclass.com
• WhatsApp: +44 7576 012126
• Hours: 9am–6pm UK time, daily
• Post: EDU DEVELOPMENT LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom